We are more than happy to answer any questions you have may have. Please contact us at firstname.lastname@example.org if you have any questions or concerns and we will get back to you as soon as possible. Please note that all orders are charged in USD but shown in your country currency.
Orders typically take 2-3 days to process before shipping but due to COVID-19 please allow 7 to 10 days.
There are certain situations where we understand a refund or replacement of product sold (if applicable):
- Any item not in its original condition, is damaged or missing parts for reasons due to our error
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com
// REGULAR PROCESSING TIME
All shipping costs are calculated at checkout based on your location and the weight of your product. All orders are generally processed within 2-3 days and then shipped out to you. If you notice any errors in your shipping address please notify us right away as our labels are printed within 24 hours.
All orders are shipped through USPS. Our pricing depends on the weight and dimensions of your package.
// U.S. SHIPPING RATES
All orders shipped within the United States take 1-3 days from shipping date to deliver.
// CANADA SHIPPING RATES
All orders shipped to Canada take 1-3 weeks from date of shipment to deliver.
// INTERNATIONAL SHIPPING RATES
All orders shipped internationally take 2-6 weeks from date of shipment to deliver.
// RETURNS & EXCHANGES
We really want you to love your products. If you have any questions please email us at firstname.lastname@example.org and we will be happy to help you.
More information on returns can be found on our return policy page.
Once an order leaves the office, we are unable to control how it is handled by the carrier.